Welcome to the NSW Community Services and Health Industry Training Advisory Body

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The key training and assessment information resource hub for the community services and health industry sectors.

About Us

NSW CSH ITAB is the key training and assessment information resource hub for the community services and health sectors.


Membership is available to employers, unions, industry associations, service providers and registered training organisations.

Products & Services

The ITAB publishes and distributes a range of products in response to identified industry needs.

Latest News and Events...

Human Services Skills Organisation seeking feedback on mandatory work placement

The Human Services Skills Organisation (HSSO) is seeking to understand the barriers and potential solutions to the completion of Mandatory Work Placement for students studying the Certificate III in Individual Support.

Training providers, employers and students have advised that accessing the mandatory work placements to complete a Certificate III in Individual Support is extremely difficult in the aged care and disability support sectors. To successfully address this problem and overcome the barriers, the HSSO is seeking to fully understand the size and scale of the problem.

RTOs delivering this are encouraged to complete a short survey to help the HSSO quantify the problem and work towards successfully overcoming these challenges. Take the survey here.

Children’s Education and Care Training Package Update Complete

SkillsIQ, under the direction of the Children’s Education and Care Industry Reference Committee (IRC), has completed a project to update the Qualifications and associated Skill Sets and Units of Competency which cater to this sector. This update continued from previous work in response to the 2015 Australian Skills Quality Authority (ASQA) Strategic Review, Training for early childhood education and care in Australia. The ASQA findings and broader issues relate to the Children’s Education and Care Qualifications and Units of Competency contained in the CHC Training Package.

The following updated Qualifications, Skill Sets and Units of Competency, with Companion Volume Implementation Guides, are now published on training.gov.au.  

The CHC40113 Certificate IV in School Age Education and Care was also considered as part of this project. This Qualification has been endorsed for deletion by 30 June 2022, when it is expected that an accredited course currently under development, Certificate III in Out of School Hours Care, will be available for implementation. 

HSSO Workforce Forum- Sydney

The HSSO is hosting free Human Services Workforce Forums in Sydney for employers and training providers on Thursday, 14 October 2021 .

For more details and to register click here

Safe work resources for health care and social assistance

Key safety information and resources for workplaces including hospitals and medical services and social assistance services such as child care and counselling now available at NSW SafeWork

2021 Assessor Network for Trainers and Assessors

NOTE: Due to current COVID restrictions in Sydney, the next Assessor Network meeting will be by Zoom only. We will convene a face to face meeting should restrictions allow.

The next zoom meeting will be 10am-12pm on Thursday 18 November 2021.

For more details Click here

Registrations now open Click here

Smart and Skilled Infection Control Training

The Smart and Skilled Targeted Priorities Prevocational and Part Qualifications (TPPPQ) Program Infection Control Training Strategy remains a key priority for the NSW Government. The Department is continuing to promote priority Infection Control Skill Sets and is encouraging the continued delivery of training through out the remainder of 2020 and up to 30 June 2021 to assist businesses to recover from COVID-19 and to encourage consumer confidence. Priority industries for training remain such as retail, food and beverage, tourism, hospitality, cleaning, security services, transport and logistics as well as others such as aged care and disability care.

For full details visit Training Services NSW

New online resource for disability sector

In collaboration with industry stakeholders we have launched G8way, a free website designed to provide disability support workers, self-managed participants and disability sector students with fundamental information to guide working in the National Disability and Insurance Scheme (NDIS) environment. 

G8Way is free, available 24/7 and easy to navigate.

G8Way’s flexible design allows users to select learning according to their needs, within the four information hubs on the site. ‘A key feature is the optional ‘Check Your Knowledge’ activity of four short quizzes that, when successfully accomplished, will provide the user with a G8Way Completion Report. This may assist the user with job applications and interviews or contribute to skills recognition when enrolling in training to further support an exciting and valuable career pathway,’ said Community Services and Health ITAB Executive Director Susan Scowcroft.

Funded by NSW Government, Training Services NSW Executive Director David Collins said, “Our capacity to provide a quality workforce to meet NDIS demands will be strengthened by the increasing skill and access to resources of our disability support workers. G8Way offers a hub for our disability support workers to engage with the changes being brought about by the NDIS and the key concepts of effectively facilitating participants’ choice and control as well as safely delivering quality services. G8Way also provides NDIS Participants with a sound understanding of what to expect from their service and support providers and will assist them to realize quality service provision.”

For more information about G8Way visit g8way.net.au


NSW CSH ITAB acknowledges the NSW Department of Industry contribution and values the ongoing partnership with Training Services NSW.

NSW Government Department of Industry